Question 1

What is the shipping cost ?

Accepted Answer

We charge a flat delivery fee on each order within Malaysia at RM15

Question 2

Do you ship to other countries besides Malaysia?

Accepted Answer

For international order, please send us an email at enquiry@carolsscent.com or WhatsApp us at +6019-914-1217  for more information.

Question 3

How long does it take for my package to arrive?

Accepted Answer

As the orders are hand-crafted, they are usually shipped out within 5-7 working days upon successful purchase, unless informed otherwise.

Depending on your location, it usually takes 1- 5 working days for your parcel to arrive. Please expect a delay in delivery during festive or peak season.

Question 4

What happens if I receive broken items?

Accepted Answer

We will wrap the orders in bubble wrap for the greatest protection; however, we do not assume any responsibility for items that break during delivery.

Frequently Asked Questions

About
The Product

Can I ingest the essential oil?

Why does my oil seems different from the previous batch?

Why is my bottle not filled to the top?

How do I store the product?

Can I store the essential oil in the fridge?

I would like to collaborate/ carry your products.

What are the ingredients of Carol’s scent?

Shipping

What is the shipping cost ?

Do you ship to other countries besides Malaysia?

How long does it take for my package to arrive?

What happens if I receive broken items?

Payment & Refunds

What are the supported payment methods?

Can I request for return/refund on my placed order?

Sign up for first access to new products, curated stories, sales and events.

Frequently Asked Questions

About The Product

Can I ingest the essential oil?

Why does my oil seems different from the previous batch?

Why is my bottle not filled to the top?

How do I store the product?

Can I store the essential oil in the fridge?

I would like to collaborate/ carry your products.

What are the ingredients of Carol’s scent?

Shipping

What is the shipping cost ?

Do you ship to other countries besides Malaysia?

How long does it take for my package to arrive?

What happens if I receive broken items?

Payment & Refunds

What are the supported payment methods?

Can I request for return/refund on my placed order?

Sign up for first access to new products, curated stories, sales and events.

About
The Product