Frequently Asked Questions
Have a question? Check the list below or just drop us an email at enquiry@carolsscent.com and we are more than happy to help!

About
The Product
For external use only. The International Federation of Aromatherapists does not recommend that essential oils be taken internally unless under the supervision of a medical doctor who is also qualified in clinical aromatherapy. All cautions listed for individual oils do not include those cautions from ingestion.
This product is not intended to diagnose, treat, cure, or prevent any disease. Keep out of reach of children. If pregnant or under a doctor’s care, please consult your physician.
Essential oils aroma may vary slightly between different batches. No preservatives and alcohol are added in perfume oil, the aroma may change, please use up as soon as possible.
The bottle will be filled by counting the drops of the specified essential oils. The thickness of the essential oils might affect the filled volume; however, it does contain the specified count of drops.
For pure essential oils, the count of drops of varying sizes is as follows:
- 5 ml: 100 drops
- 10 ml: 200 drops
Store in a cool, dry place away from direct sunlight with the lid on tight.
No need. Essential oil can be stored in cool and dry places.
However, base oil can be stored in the fridge.
For business collaboration, please send us an email at enquiry@carolsscent.com or WhatsApp us at +6019-914-1217.
Carol’s is the only brand that utilises sandalwood, agarwood, kaffir lime, nutmeg, sweet orange, and clove manufactured in Malaysia, blending them with top tier pure essential oils.
Shipping
We charge a flat delivery fee on each order within Malaysia at RM15
For international order, please send us an email at enquiry@carolsscent.com or WhatsApp us at +6019-914-1217 for more information.
As the orders are hand-crafted, they are usually shipped out within 5-7 working days upon successful purchase, unless informed otherwise.
Depending on your location, it usually takes 1- 5 working days for your parcel to arrive. Please expect a delay in delivery during festive or peak season.
We will wrap the orders in bubble wrap for the greatest protection; however, we do not assume any responsibility for items that break during delivery.
Payment & Refunds
Currently we support credit card, FPX and Grab pay
No, items sold are strictly non returnable and non refundable.
@CAROLSSCENT

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